Shop Trends

  • Express delivery and free returns within 30 days

Refund Policy

Refund Policy

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Refund & Replacement Policy

We strive to ensure that our customers have a smooth shopping experience. Refunds and replacements will be entertained only under the circumstances mentioned below:

1. Damaged Product During Transit

  • In the case of size mismatches (for items like apparel, shoes, etc.) or if an incorrect product has been delivered, a replacement will be shipped once the original product is returned in unused condition with tags/packaging intact.

2. Incorrect Size/Product Received

  • Back to Source: Refunds are credited to the original payment method (Debit/Credit card, NEFT, UPI).
  • Gift Card (for amounts below ₹10,000): Refunds are processed to a Gift Card account.

3. Electronics & Warranty Disclaimer

  • Electronics do not carry any seller warranty.
  • Replacements will only be provided if the product is damaged during transit.
  • If the product develops a defect or stops working after delivery, customers must approach the manufacturer’s authorised service centre as per the warranty guidelines.

4. Defective Product

  • If the product you received through the shipment is found to be defective due to any manufacturing defects, a short video needs to be taken on the same day of the unboxing, highlighting the product defect, and sent to us at support@theshoptrends.in along with the proof of delivery or a scanned copy of the Invoice. Please allow a time period of 7-10 working days after we receive your complaint.

5. Non-Returnable / Non-Refundable Cases

Products will not be exchanged or refunded in cases where:

  • The customer changes their mind (e.g., “I don’t like this product”).
  • Products are used, altered, or returned without original packaging.
  • Personal care, hygiene-related, or consumable items (where applicable).

6. Refund Process

  • Refunds, where applicable, will be initiated to the original payment method within 7–10 working days after product inspection and approval.
  • Shipping/handling charges are non-refundable unless the return is due to our error.
  • Edible/food items are not eligible for any returns or refunds

7. Grievance Redressal

  • For any concerns, please write to us at support@theshoptrends.in. Our customer care team will respond within 48 working hours.

8. Legal Jurisdiction

  • Any disputes or claims arising due to unforeseen circumstances will be subject to the jurisdiction of Bangalore courts only.

9. Food Category Refund Policy

  • No return, exchange or refund for food will be provided. Customers can share their food feedback by writing to us.

1. For payments via cash/POS:

  • PhonePe Wallet 
  • NEFT or Bank Transfer: Share your bank details to receive refunds. 

2. For payments via other sources: Refunds are credited back to the original payment mode.

Partial Funds

Refunds are processed item-wise, so you may receive a partial amount while the rest is still being processed. 

Our Platform may contain links to third-party websites or applications. These external sites are governed by their privacy policies, and we recommend reviewing them before sharing any personal information. We are not responsible for their practices. 

Refund Timelines Based on Payment Mode

Security Measures

  • Debit Card: 7-9 business days 
  • Credit Card: 7-9 business days 
  • Net Banking: 3-7 business days 
  • CoD (IMPS): 1 business day 
  • EMI (Standard/No Cost/Debit Card): 7-9 business days 
  • E-Commerce Platform Pay Later: 24-48 hours 
  • Gift Card: 24 hours 
  • PhonePe:  
  • Wallet: 24 hours 
  • UPI: 1 business day 
  • Credit/Debit Card: 7 business days 

Note: Refunds are credited back to the original payment source unless otherwise specified for CoD orders.

Refund Status Tracking

Check the refund status under the “My Orders” section. Refunds for cancellations are processed immediately if the order is not shipped. If shipped, the refund is initiated once the courier confirms the return. 

Refund for Returns

  • Cancellations Before Shipment: Immediate 
  • Cancellations After Shipment: Post courier confirmation of return to the seller. 
  • Returns With Seller-Scheduled Pickup: Once the product is picked up and reaches the seller. 
  • Returns Where You Ship Back: Once the item is received by the seller. 

Issues With Refunds

  • Delayed Refunds: Check your bank statement or contact your bank using the refund reference (ARN/UTR). 
  • Failed Refunds: Update your bank details under the “Orders” section and ensure the information is accurate for immediate processing. 

Adding Bank Details

Steps:

  • Enter the IFSC code manually or use the ‘Look Up for IFSC’ tool to auto-fill. 
  • Enter your account number twice, the account holder’s name, and contact details, then save. 

For CoD refunds or failed refunds, update your bank details via Orders > Select Order > Update Bank Details. 

Note: For individuals who place the orders via COD that are rejected, they will not be able to choose COD option again while placing the order again on the website. In these cases, the payment mode should be selected as prepaid only.

Refund for CoD Orders

For CoD orders, refunds can be credited to: 

  • Gift Card (up to ₹10,000) 
  • Bank Account (via UPI, up to ₹50,000) 

What is an ARN Number?

ARN/UTR/BRN is a refund reference number provided by the bank confirming receipt of the refund amount. 

8. Legal Jurisdiction